Question 1

What's the difference between generate attempts and print-ready photos?

Accepted Answer

Generate attempts are used to create or try new photo results. Print-ready photos are used when you finalize a result to remove the watermark and download in high quality.

Question 2

When are generate attempts used?

Accepted Answer

Each new generation uses one generate attempt. Regenerating also uses the generate-attempt balance.

Question 3

When is Official Photos used?

Accepted Answer

When you finalize a photo (remove watermark + high-quality download), 1 Official Photos is deducted.

Question 4

How do I top up credits?

Accepted Answer

Create an account first, pick a package on this pricing page, then complete the payment. Your credits will be added automatically after payment.

Question 5

What happens if generate attempts run out?

Accepted Answer

You can't generate new results until you top up. Existing results remain available during the storage period.

Question 6

What happens if Official Photos runs out?

Accepted Answer

You can't finalize photos or remove watermarks until you top up. Previews remain visible and can be downloaded in the free version.

Question 7

Are my photos saved if credits run out?

Accepted Answer

Final images are stored indefinitely in your account, while preview results are stored for up to 30 days after processing.

Question 8

Do credits expire?

Accepted Answer

Credits purchased on PasPoto never expire. They remain in your account as long as your account is active and can be used anytime with no time limit.

Question 9

What is your refund policy?

Accepted Answer

We offer a full refund within 7 days of purchase for credits that have not been used. If credits have been used to process photos, a refund is not available.

Question 10

Can this policy change?

Accepted Answer

PasPoto reserves the right to modify the credit and refund policy. If changes occur, we will notify you at least 30 days in advance via email or platform announcement.

PasPoto Credit Packages

Solo Shot

Photo Pack

Group Deal

PasPoto FAQ